Privacy Policy
Last updated: November 11, 2025
At DesignLab, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We're committed to transparency and giving you control over your data.
Information We Collect
Information You Provide Directly
When you interact with our website or services, you may choose to provide us with personal information, including:
- • Contact Information: Name, email address, phone number when you fill out contact forms or communicate with us
- • Project Details: Information about your business needs, project requirements, and design challenges you share with us
- • Communication Records: Correspondence through email, phone, or other communication channels
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Device Information: Browser type, operating system, device identifiers
- • Usage Data: Pages visited, time spent on pages, click patterns, referral sources
- • Location Data: General geographic location based on IP address
- • Cookies and Similar Technologies: See our Cookie Policy for detailed information
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- • Consent: When you provide explicit consent for specific processing activities
- • Contract Performance: To provide services you've requested or to enter into a service agreement
- • Legitimate Interests: To improve our services, prevent fraud, and maintain website security
- • Legal Obligations: To comply with applicable laws and regulations
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to three years. Analytics data is retained for 26 months. Once data is no longer needed, we securely delete or anonymize it.
How We Use Your Information
Service Delivery and Communication
We use your contact information to respond to inquiries, provide requested information about our services, and communicate about potential or ongoing projects. This includes sending proposals, project updates, and relevant design materials.
Website Analytics and Improvement
Usage data helps us understand how visitors interact with our website, identify areas for improvement, and optimize user experience. We analyze patterns to make informed decisions about content, navigation, and functionality.
Marketing Communications
With your consent, we may send you updates about our services, design insights, and relevant industry information. You can opt out of marketing communications at any time through unsubscribe links or by contacting us directly.
Third-Party Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in website hosting, analytics, email delivery, and other operational functions. These providers are contractually obligated to protect your data and use it only for specified purposes. We may also disclose information when required by law or to protect our legal rights.
How We Protect Your Information
Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable data protection laws. We maintain incident response procedures to quickly identify, contain, and remediate security incidents.
Your Privacy Rights
Right to Access
You can request a copy of the personal data we hold about you, including information about how it's being used.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request corrections or updates.
Right to Erasure
You can request deletion of your personal data when it's no longer necessary for the purposes it was collected.
Right to Data Portability
You can request your personal data in a structured, commonly used format to transfer to another service.
Right to Object
You can object to processing of your personal data for direct marketing or based on legitimate interests.
Right to Restrict Processing
You can request limitation of how we process your data in certain circumstances while issues are resolved.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within 30 days. You may need to verify your identity before we can process certain requests. There is no fee for exercising your rights unless requests are manifestly unfounded or excessive.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "Last updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of our website after changes indicates acceptance of the updated policy.
Questions or Concerns
If you have questions about this Privacy Policy or how we handle your personal data, please contact us. We're committed to addressing your concerns and ensuring your privacy rights are respected.
Contact Us